Refunds and Returns Policy

If you’re looking to return your order we can offer you a refund within 14 days of you receiving your order. You can return your item for a refund to the original payment method. Please note the following exceptions to our return policy:
 

• Discounted items are final and cannot be returned or exchanged

• Returned items must be returned in original packaging

• Returned items must be in original condition

• Damaged products must be notified to us in writing within 7 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

To initiate a return please email us on freeny@closeltd.com and tell us why you wish to return your item. We will then arrange next steps with you. Please do not ship the item(s) until you have received a response from us via email confirming your return.

Additional Information:

• You will receive your refund within 5 days after we have received the returned item

• The customer will be expected to pay shipping fees to return the item to us. All parcels are sent back at your own risk - We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.