Refunds and Returns Policy

If you’re looking to return your order we can offer you a refund within 14 days of you receiving your order. You can return your item for a refund to the original payment method. Please note the following exceptions to our return policy:
 

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must be returned in original packaging

  • Returned items must be in original condition

  • Damaged products must be notified to us in writing within 7 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

 

To initiate a return please email us on freeny@closeltd.com and tell us why you wish to return your item. We will then arrange next steps with you. Please do not ship the item(s) until you have received a response from us via email confirming your return.

Additional Information:

 

  • You will receive your refund within 5 days after we have received the returned item

  • The customer will be expected to pay shipping fees to return the item to us. All parcels are sent back at your own risk - We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.

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Close House, Hatch Beauchamp, Somerset, TA3 6AE 

+44 (0) 7712 109 172

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